Please read and agree to these Terms of Service when placing an order with us.
We accept payment by major credit and debit cards, and eCheque payments, as processed by PayPal (no PayPal account is required for payment processing). PayPal and card payments are normally instant, but if paying by PayPal’s eCheque service, please allow several days processing as specified by PayPal’s payment pages. Once an eCheque payment has cleared (approximately 5 working days), your order on our website will be completed.
We also accept payment via Bank Transfer or Online Banking (currently from UK banks only). Details will be provided by our shopping cart when ordering.
Please note that bank transfers via the Faster Payments process will normally arrive in our bank account within 30 minutes but they can take up to 2-3 hours, CHAPS payments can take 1-2 days to arrive and BACS payments can take up to 3 days to arrive.
Any non-digital products made available on this website will be posted by 1st class post within the UK and by Airmail to destinations outside of the UK (if available). Postage prices will be shown on each of the product pages. However, the postage prices we charge are very reasonable and are normally £1.00 for UK 1st class and £3.50-£4.50 for International Airmail.
Instant downloads are made available for immediate download from our website. Non-instant products are normally processed the same day or within a few days. The product pages will provide more accurate order processing and delivery times.
Once your order has been submitted and paid, you will be provided with a download link which is valid for 30 days (unless otherwise stated). Instant downloads will be downloadable once your order has been submitted and paid. For orders where we create a shield or coat of arms image or process the order as a non-instant download, we will send you a download link with details by email as soon as the order has been processed, normally the same day or within 24 hours.
The shield or coats of arms (family crest) images you can order from us can be used in many different ways and you are free to use any way you see fit. However, the images must not be resold (made available for sale anywhere else) and should not be used for commercial use (i.e. for selling or providing items or services displaying our images), so personal use only.
We reserve the right to alter, edit or replace any of the coats of arms images displayed on this website. You will receive the same (higher quality PNG) image as shown on each of the product pages, but occasionally it may be necessary to update a shield or coat of arms image. However, you will still receive the same matching image as being displayed.
When you place an order with us we want you to be happy with your purchase. If you order a shield or coat of arms instant download, this will be the same image as shown on the product image page (but of a much higher (600dpi) quality) transparent PNG image, which is suitable for printing and displaying up to and just beyond A3 in size (420 x 297 mm or 16.5 x 11.75 inches). Should you have any issues downloading your image, please let us know.
If you order a non-instant downloadable or other product, this will be created in high quality. Should you have any issues with your product, please let us know so that we can replace or adjust to your full satisfaction. If there’s a particular shield or coat or arms or country of origin for a crest or coat of arms (there are often more than one shield or coat of arms for the same surname) then this can be specified when ordering.
Also, there is technically no such thing as a right or wrong shield or coat of arms because these were originally registered or granted to a ‘person’ and not a ‘surname’. However, it is considered acceptable to display an ancient shield or coat of arms bearing the same surname as the recipient.
Returns and Refunds
Like most software products, because the images we provide are downloadable products, and they will be yours to keep once downloaded and saved, we are unable to provide a refund because you’ve simply changed your mind. Also, non-instant downloads or other products are often created from scratch, or take time to research and create, or even personalise, so again a refund is not a viable option.
If you have any questions regarding any product before ordering, or if you would like to check the availability of a surname shield or coat of arms, or if you would like to check in advance what your shield or coat of arms image would look like, please get in touch before placing your order. You can also include any additional information or requirements in the shopping cart order notes when ordering.
Should there be a problem with your order and we are unable to rectify to your satisfaction, a refund may be offered. In this instance a refund will be issued to your original payment method within 7 working days.
If a physical product has been ordered and sent and a return is needed, the order must be returned to us within 14 days. Return details will be provide to you at the time. We strongly recommend that any returns are sent with a proof of posting or by using a signed delivery service as we cannot be held responsible for any undelivered returns.